The mission of the International Institute of New England (IINE) is to create opportunities for refugees and immigrants to succeed through resettlement, education, career advancement and pathways to citizenship. One of the oldest and largest human services organizations for New Americans in the region, IINE serves more than 4,000 people each year in Boston and Lowell, Massachusetts, and Manchester, New Hampshire. Our programs include case management, youth and family services, English for Speakers of Other Languages (ESOL), employment and skills training, and immigration legal services.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Successful candidates will join a committed team of professional staff and volunteers who are devoted to welcoming and serving new Americans.


Full-time employees will be eligible for all benefits including vacation, personal, sick days and twelve paid holidays. You may participate in all benefit programs that IINE establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, IINE offers medical, dental and vision. Company-paid life insurance, company-paid short term disability (STD), long term disability (LTD), accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 403(b) with company match plan(s) pursuant to the terms and conditions of company policy and the 403(b)-plan document. Other perks such as discounts through our vision plan, fitness reimbursement and more.

Title: Immigrant Senior Case Manager 

  • Status: Non-exempt, Full Time
  • Job Location: Boston, MA 
  • Pay rate: $29.81-$31.25


The Bilingual Spanish/English Immigrant Support Specialist is responsible for providing culturally and linguistically appropriate home study and post release services to unaccompanied children program.


  • Conduct time-sensitive and thorough home study assessments for potential placements of unaccompanied children, including background interviews, home assessments, and case analysis.
  • Provide culturally and linguistically appropriate post-placement services and comprehensive case management, as well as conduct interventions to help families address crisis and manage conflict as needed.
  • Develop individualized case plans for unaccompanied children, with particular attention to culture, language, and special circumstances.
  • Provide information, education, referrals, outreach, advocacy, and support to ensure that each child receives the services they require.
  • Assess the safety and appropriateness of the home placement on an ongoing basis using child welfare principles and social work best practices.
  • Conduct calls, interviews, and home visits, using child welfare principles and social work best practices.
  • Build a network of local pro bono legal resources and service providers including medical, educational, mental health, and trafficking victims assistance programs
  • Enroll unaccompanied children in services, facilitate access and remove barriers to those services, and track each child’s progress via an online database.
  • Maintain accurate and complete case files by updating database regularly, submitting reports, and managing physical case files.
  • Coordinate and maintain communication with key stakeholders.
  • Participate in regular training and communication sessions with on-site supervisor and off-site case work supervisor.
  • Perform all other duties assigned by supervisor.

Required Skills/Abilities

  • Fluency in Spanish and English is required; proficiency in additional languages a plus.
  • Extensive knowledge of the local resources available to immigrant communities.
  • Excellent organizational, verbal, written, and interpersonal communication skills, and ability to prioritize duties in a fast-paced environment.
  • Must have a valid driver’s license, insurance, a clean driving record, and personal transportation; position requires frequent local and long distance travel with limited notice.
  • Dedication to the human rights of refugees, immigrants, asylum seekers and displaced people

Education & Experience

  • Master’s degree (MSW), a behavioral science, or a social service field, with at least two years’ experience in case management is preferred;
  • May be substituted with a Bachelor’s degree BSW or BA in education, counseling, psychology, sociology, or other behavioral health equivalent) with a minimum of three years’ experience in case management, working with, serving, and advocating on behalf of immigrant children and families (Required)
  • Demonstrated experience implementing child welfare programs and policies, evaluating child placements, conducting home study assessments and ensuring family preservation is preferred.

Work Environment Conditions 

  • Occasional travel to the Boston office (2x/mo).
  • Driving to/from client homes.
  • Interruptions from staff and/or clients.
  • Other work environment conditions not listed above.
  • May require long distance travel with short notice.

Physical Demands 

  • May require lifting materials (boxes, equipment) of up to 50 pounds or more.
  • Requires sitting (or standing) at a desk for long periods of time.
  • May require driving in a car for long periods of time.

Covid-19 Policy
IINE does not require applicants for most positions to show proof of Covid-19. Some federal contracts, however, require IINE staff to show proof of Covid-19 vaccination, and some immigration status adjustments, such as a Green Card, require proof of Covid-19 vaccination as well. Consequently, for some positions, IINE staff may be required to show proof of vaccination, and in others, IINE staff will be supporting clients who are required by law to have proof of vaccination in order to adjust their status in the United States.

US Work Eligibility Notice

This position requires lawful authorization to work in the United States, and IINE is unable to provide visa sponsorship in connection with this.

International Institute of New England
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